Frequent questions

About us?

Cow head Drummers is a Mexican company that manufactures and sells 100% handmade accessories for drummer lovers.

What products do we offer?

We have a variety of products, all handmade, they help you practice without bothering anyone.

Returns

Our policy lasts for 7 days. If after 7 days a refund request has not been received, Cow Head Drummers does not guarantee the return or exchange of all and part of the shipment.

To proceed with a refund, it is necessary to send an email to cowheaddrummers@gmail.com with a detailed description of why the refund is requested, photographs of evidence and proof of payment. The order number followed by the word refund must appear in the subject of the email.

Once Cow Head Drummers has all the information in due time and form, your request will be reviewed (you will be notified by email) and after a period of 5 - 7 business days we will send you the information on whether your refund was approved or refused.

If approved, the charge will be processed and it will be returned to the card where the payment was made.

*The refund time may vary depending on your bank, if after 30 days and talk to your bank if it is not solved, send us an email to cowheaddrummers@gmail.com to support you with that.

*The refund is for the amount of the product, Cow Head Drummers is not responsible for shipping costs.

*If your product was on promotion or had a code applied, the amount paid will be returned with the discount applied to your purchase.

*This guarantee does not apply if your product suffers any damage during shipment.

*This guarantee is only applicable when the quality of the product is different from what was promised.

Cancellation

The order can be canceled as long as the order has not been packed and shipped (this information can be found in the purchase confirmation), an email must be sent to cowheaddrummers@gmail.com with the purchase order confirmation. , as well as attach the reason and reason for which they wish to cancel the order. 70% of the total value of the shipment will be refunded. In the event that the order has already been packed or shipped, it cannot be cancelled.

Shipment

Shipping costs are the responsibility of the buyer, unless a promotion is made by Cow Head Drummers.

We reach the entire republic, the cost of shipping may vary depending on the area of ​​the republic in which you are.

Payments

Cow Head Drummers has payment methods that are safe and simple, such as through third-party platforms such as Mercado Pago and Paypal.

We really appreciate your preference and we assure you a quality product and 100% handmade.